OPTIMAL CARE, INC., protects and promotes the rights of each client under its care. These rights may be exercised by the client or the patient’s representative when the client has been judged incompetent.

THE CLIENT HAS A RIGHT:
1. To be fully informed in writing (in advance of coming under the care of the agency) of their rights and obligations under any regulatory body or third party payer.

2. To exercise their rights as a client of Optimal Care, Inc. In the event that the client is judged to be incompetent, the patient’s family or guardian may exercise these rights.

3. To be informed of the names and professional titles of the staff that will provide care and the proposed frequency of visits.

4. To be fully informed in advance about the care and treatment to be furnished or any changes in the care or treatment to be furnished; to be fully informed of expected outcomes, barriers to treatment; and (except with respect to an individual determined to be incompetent) to participate in planning care in treatment or changes in care of treatment.

5. To make informed decisions concerning medical care, including the right to accept or refuse treatment and the right to formulate an advance directive (known in Michigan as Durable Power of Attorney for Health Care) for patients 18 years or older.

6. To be informed of the agency’s policy on Client Advance Directives including a description of an individual’s rights under State Law (whether statutory or as recognized by the courts of the State) and how such rights are implemented by the agency.

7. To be assured that the home health care agency will not condition the provision of care or otherwise discriminate against an individual based on personal, cultural, or ethnic preference or whether or not the individual has issued an Advance Directive.

8. To have pain assessed and resolved to the best of the agency’s ability.

9. To voice grievances without discrimination or reprisal for voicing grievances with respect to treatment or care that is (or fails to be) furnished or regarding the lack of respect for personal property by anyone providing services on behalf of the home health care agency. The agency will investigate grievances made by a client or patient’s guardian and document both the existence of the complaint and the resolution of the complaint.

10. To have their property treated with respect.

11. To provision of privacy during care and security in all interactions with agency staff.

12. To participate in decisions regarding life-sustaining care or withholding resuscitation.

13. To be informed of the home health care agency’s policy regarding resuscitation of patients unless a valid “Do Not Resuscitate” (DNR) order is in effect and available in the medical record.

14. To refuse to participate in experimental treatment or research.

15. To be referred to another provider orgnization promptly if the home health agency is unable to meet your needs or if you are not satisfied with the care you are receiving.

16. To be involved in seeking resolution to ethical issues in your care or services within the framework established by the home health care agency.

17. To be fully informed orally and in writing, in language or form understandable to the client, prior to initiating services, of the following:

 

 

A. All information related to care and treatment in order to make informed decisions.

B. All items, services, products, and equipment provided (directly or under arrangements with the agency) for which payment may be made under Medicare or any other insurance.

C. The specific charges for items and services furnished by (or under arrangement with) the agency which are not covered under Medicare or other insurance which the client will be required to pay.

D. Any changes in the charges for items and services for which the client may be required to pay.

E. Disclosure information regarding any beneficial relationships the organization has that may result in profit for referring the organization.

F. Billing and payment procedures and any changes in the information provided on admission as they occur within 30 days from the date that the organization is made aware of the change.

 

 

 

18. To be advised of the availability of the toll free State Home Health Agency hotline. 1-800-882-6006 is available to receive complaints not resolved by calling Optimal Care, Inc. 1-800-656-8188 or CHAP hotline at 1-800-656-9656, or to receive questions about local home health care agencies, or to lodge complaints concerning the advance directive requirements. A representative of Michigan Department of Consumer Industry Services will answer the hotline during office hours of 8AM-5PM or will return your message. Your message will be recorded during other hours.

19. To expect the home health care agency to maintain confidentiality regarding your care.

20. To be informed of the agency’s policy and procedures regarding access and disclosure of clinical records.